FAQ & Site Info

Yes, all our merchandises are 100% authentic. We directly import them from our reputed suppliers in Italy, the US, and Korea. The most cases, all our merchandises are inspected and cleared by the Malaysia Customs upon entry.

Our head office is located in Penang, Malaysia. Penang is situated in northwestern part of the Malay Peninsula. The local time is +8 GMT.

At the moment, we are only able accept the PayPal, Payoneer, and major credit cards.

Unfortunately, Stripe does not provide account set up in Malaysia. We will add the feature as soon as it is available.

If you are in the Southeast Asia, then we usually deliver in 2 to 3 days using a local courier service or express services of Malaysia POS. Please see the following for the respective delivery time to different regions and countries: China, Korea, Hong Kong, Macau, Mongolia, and Taiwan: Approximately 7 business days The U.S and Canada: 10 - 14 business days E.U.: 10 - 14 business days Russia Federation: 10 - 21 days Australia, New Zealand, and Fiji: 10 - 14 business days Pacific Islands: 14 - 21 business days Central and South Americas: 14 - 21 business days Africa: 14 - 21 business days Note: Due to economic embargo we can not use major courier services to addresses in Russia Federation. However, we may still make deliveries using Malaysia POS / EMS.

How To Return An Item Your item must be in its original unused condition and package (bag, hangtag, label, box etc.) to be returned, unless there is a manufacturer defect. You must return the item within 14 days from receipt of your order. Please send an email to our Customer Service to request a refund and we will assign you a tracking number. Mail your returned item to: OVLO Holdings, Sdn. Bhd. Return Department: STYLIAN Gurney Palace #25, 10 Jalan Concordia, George Town, Penang 10250, Malaysia Include in your package a signed letter stating the reason for your return and the original receipt. Return Exception Some merchandises can not be returned if packages are opened or worn. These include underwear, hosiery, and lingerie. A merchandise that has been worn, used, or altered will not be accepted for return or exchange. Restocking Fee & Refund If you request for a refund, we charge a 3% restocking fee on all items. You must bear return shipping and handling charges, and once we receive the merchandise, we will process your refund. The restocking fee will be deducted from your refund, and we do not refund on the original shipping and handling. Exchange You may exchange your item for a different size or color if your merchandise is in original unused condition. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. Store Credit You may also request for a store credit instead of a refund or exchange, and you are not subject to the restocking fee. However, you are still responsible to pay for return shipping and handling charges. The store credit bears no expiration, and you may use it partially or as a whole in conjunctions with promotions and deals. Processing Time We take 10 to 14 days to process your return and exchange.

Some products offer international warranty. For instance, Kenzo watches provide 2 year international warranty. The most major brands offer international warranty.